> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ceypay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Get answers to common questions about CeyPay's crypto payment gateway.

## Why Choose CeyPay?

<CardGroup cols={2}>
  <Card title="Standard Merchant" icon="credit-card">
    2% processing fee. \$10/month platform fee, charged only if you receive
    payments.
  </Card>

  <Card title="Bybit Program" icon="rocket">
    Top 100 merchants get 12 months free platform fee & promotional support.
    Register by Jan 31st!
  </Card>

  <Card title="PSP & Banks" icon="building-columns">
    1.5% base rate for partners. PSPs and banks can add their own markup on top.
  </Card>

  <Card title="All-Inclusive Pricing" icon="money-bill-transfer">
    Exchange settlement costs fully included in the 2% fee. No hidden charges.
  </Card>

  <Card title="CBSL Compatible" icon="scale-balanced">
    Designed to work with Central Bank payment and settlement frameworks for
    regulatory compliance.
  </Card>

  <Card title="Pay Only When Active" icon="hand-holding-dollar">
    Only pay \$10/month platform fee when you receive payments. No transactions? No charge. Completely risk-free pricing for your business.
  </Card>
</CardGroup>

***

## Quick Answers

<CardGroup cols={3}>
  <Card title="Getting Started" icon="rocket" href="#getting-started">
    Setup, onboarding, and device requirements
  </Card>

  <Card title="Payments & Settlements" icon="money-bill-wave" href="#payments-settlements">
    Fees, currencies, and settlement timing
  </Card>

  <Card title="Legal & Compliance" icon="scale-balanced" href="#legal-compliance">
    Regulations, accounting, and refunds
  </Card>
</CardGroup>

***

## Getting Started

<AccordionGroup>
  <Accordion title="Do I need to know crypto to use CeyPay?" icon="graduation-cap">
    No. Customers pay in crypto, but you receive rupees directly. No crypto handling, no learning curve.

    <Tip>
      CeyPay handles all cryptocurrency complexity behind the scenes. You only interact with LKR.
    </Tip>
  </Accordion>

  <Accordion title="How hard is it to get started?" icon="clock">
    Less than 5 minutes to apply. Once approved, we set up your POS or QR and you can start accepting payments immediately.

    <Steps>
      <Step title="Apply">Complete the online application form</Step>
      <Step title="Get Approved">KYC verification within 24-48 hours</Step>
      <Step title="Start Accepting">Receive your QR code or POS device</Step>
    </Steps>
  </Accordion>

  <Accordion title="Do I need any special devices?" icon="tablet">
    No. You can accept payments using a QR code, payment link, or a free POS device if eligible.

    <Info>
      Most merchants start with a simple QR code that works on any smartphone. POS devices are available for high-volume businesses.
    </Info>
  </Accordion>

  <Accordion title="Can online stores use CeyPay?" icon="store">
    Yes. At the moment, CeyPay supports WooCommerce-based online stores. Merchants can get started quickly using our WooCommerce plugin, with other integrations planned for the future.

    <CardGroup cols={2}>
      <Card title="WordPress Plugin" icon="wordpress" href="/integrations/wordpress/introduction">
        Complete WooCommerce integration guide
      </Card>

      <Card title="Quick Start" icon="bolt" href="/integrations/wordpress/quickstart">
        Install and configure in minutes
      </Card>
    </CardGroup>
  </Accordion>
</AccordionGroup>

***

## Payments & Settlements

<AccordionGroup>
  <Accordion title="What fees do merchants pay?" icon="percent">
    CeyPay offers zero setup fees and a simple, low fee per transaction. No hidden charges.

    <Check>No setup fees</Check>
    <Check>No monthly fees</Check>
    <Check>Low per-transaction fee</Check>
    <Check>No hidden charges</Check>
  </Accordion>

  <Accordion title="How fast do I get my settlement?" icon="clock-rotate-left">
    Same-day within 24 hours or next-day depending on your payout schedule.

    <Note>
      Settlement timing depends on your merchant agreement. Most merchants receive payouts within 24 hours.
    </Note>
  </Accordion>

  <Accordion title="What currencies can customers pay with?" icon="coins">
    They can pay using supported crypto assets via our exchange partners. You only receive rupees.

    <Info>
      Supported cryptocurrencies include Bitcoin, Ethereum, USDT, USDC, and 50+ other popular crypto assets. View the full list in your merchant dashboard.
    </Info>
  </Accordion>

  <Accordion title="Do customers actually use crypto to pay?" icon="users">
    Yes. Customers already use crypto to pay at cafés, hotels, retail stores, and online shops that use CeyPay. This includes WooCommerce merchants and physical merchants, driven largely by strong tourist demand.

    We don't just provide the rails, we actively bring customers to merchants through community, partnerships, and visibility.

    <Tip>
      See real merchant activity on our live [Leaderboard](https://ceypay.io/leaderboard)
    </Tip>
  </Accordion>
</AccordionGroup>

***

## Legal & Compliance

<AccordionGroup>
  <Accordion title="Is CeyPay legal to use in Sri Lanka?" icon="scale-balanced">
    Yes. You receive LKR through licensed exchange partners. No claims of legal tender and no regulatory friction.

    <Check>Fully compliant with Sri Lankan regulations</Check>
    <Check>Licensed exchange partnerships</Check>
    <Check>No legal tender claims</Check>
  </Accordion>

  <Accordion title="Will this complicate my accounting?" icon="calculator">
    No. You receive LKR and record it like a normal sale. Your accountant can follow regular bookkeeping.

    <Info>
      From an accounting perspective, CeyPay payments are identical to card or cash payments. You receive LKR, invoice in LKR, and report in LKR.
    </Info>
  </Accordion>

  <Accordion title="Can I offer refunds?" icon="rotate-left">
    Crypto payments are instant and final. Once a payment is completed on-chain, it cannot be reversed or double-spent. This means there are virtually no chargebacks, with over 99.9% of transactions being final.

    If a merchant chooses to issue a refund, it can be handled manually off-chain or through settlement adjustments, based on mutual agreement with the customer.

    <Warning>
      Unlike card payments, crypto transactions cannot be reversed. Refunds require manual processing through settlement adjustments.
    </Warning>

    <Check>Over 99.9% finality rate</Check>
    <Check>No chargeback fraud</Check>
    <Check>Reduced dispute risk</Check>
  </Accordion>
</AccordionGroup>

***

## Support & Community

<AccordionGroup>
  <Accordion title="What support do I get?" icon="headset">
    You get local support via the CeylonCash team, backed by a community of 1,000+ active members. Our team is always available to help with onboarding, settlements, and transaction-related questions.

    <CardGroup cols={2}>
      <Card title="Email Support" icon="envelope">
        [support@ceypay.io](mailto:support@ceypay.io)
      </Card>

      <Card title="Telegram Community" icon="telegram">
        [Join 1,000+ members](https://t.me/ceypayio)
      </Card>
    </CardGroup>

    <Tip>
      Join our Telegram community for real-time support, updates, and networking with other merchants.
    </Tip>
  </Accordion>
</AccordionGroup>

***

## Still have questions?

<Card title="Contact Support" icon="message-question" href="mailto:support@ceypay.io">
  Our team is here to help. Email us at [support@ceypay.io](mailto:support@ceypay.io) or join our Telegram
  community.
</Card>