> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ceypay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy & External Services

> External services used by the CeyPay WordPress plugin and how data is handled.

<Info>
  The CeyPay WordPress plugin connects to external services to process payments,
  load fonts, and optionally collect analytics. This page documents all external
  services, what data is sent, and when. This information is provided for
  transparency and compliance with WordPress.org guidelines.
</Info>

## Required Services

These services are essential for the plugin to function and cannot be disabled.

<CardGroup cols={1}>
  <Card title="CeyPay Payment API" icon="credit-card">
    **Purpose**: Process cryptocurrency payments and generate QR codes for Bybit, Binance Pay, and KuCoin.

    <div style={{ marginTop: "12px" }}>
      <table>
        <tbody>
          <tr>
            <td><strong>Service Provider</strong></td>
            <td>CeyPay</td>
          </tr>

          <tr>
            <td><strong>Service URLs</strong></td>

            <td>
              Production: `https://api.ceypay.io/`<br />
              Test Mode: `https://sandbox-api.ceypay.io/`
            </td>
          </tr>

          <tr>
            <td><strong>Data Sent</strong></td>

            <td>
              • Order total and currency<br />
              • Order ID and merchant ID<br />
              • No customer personal data or payment credentials
            </td>
          </tr>

          <tr>
            <td><strong>When</strong></td>
            <td>Every time a customer initiates a CeyPay payment at checkout</td>
          </tr>
        </tbody>
      </table>
    </div>
  </Card>

  <Card title="CeyPay Error Reporting" icon="bug">
    **Purpose**: Send error logs and diagnostic information to help identify and fix payment integration issues.

    <div style={{ marginTop: "12px" }}>
      <table>
        <tbody>
          <tr>
            <td><strong>Service Provider</strong></td>
            <td>CeyPay</td>
          </tr>

          <tr>
            <td><strong>Service URL</strong></td>
            <td>`https://dev.ceylon.cash/ceypay/debugger/logs/report`</td>
          </tr>

          <tr>
            <td><strong>Data Sent</strong></td>

            <td>
              • Error messages and stack traces<br />
              • Plugin version, WordPress version, WooCommerce version<br />
              • No customer personal data or payment details
            </td>
          </tr>

          <tr>
            <td><strong>When</strong></td>
            <td>When an error occurs during payment processing</td>
          </tr>
        </tbody>
      </table>
    </div>
  </Card>

  <Card title="Google Fonts" icon="font">
    **Purpose**: Load the Lato font to ensure consistent typography in the payment modal.

    <div style={{ marginTop: "12px" }}>
      <table>
        <tbody>
          <tr>
            <td><strong>Service Provider</strong></td>
            <td>Google LLC</td>
          </tr>

          <tr>
            <td><strong>Service URL</strong></td>
            <td>`https://fonts.googleapis.com/`</td>
          </tr>

          <tr>
            <td><strong>Data Sent</strong></td>

            <td>
              • User's IP address (standard web request)<br />
              • No personal or payment information
            </td>
          </tr>

          <tr>
            <td><strong>When</strong></td>
            <td>Every time the checkout page with CeyPay is loaded</td>
          </tr>
        </tbody>
      </table>
    </div>
  </Card>
</CardGroup>

## Optional Services

<Warning>
  These services are **disabled by default** and require explicit opt-in through
  the plugin settings. You must enable "Usage Analytics" in WooCommerce →
  Settings → Payments → CeyPay to activate them.
</Warning>

<CardGroup cols={1}>
  <Card title="Google Analytics" icon="chart-line">
    **Purpose**: Collect anonymous payment flow events to help improve the plugin.

    <div style={{ marginTop: "12px" }}>
      <table>
        <tbody>
          <tr>
            <td><strong>Service Provider</strong></td>
            <td>Google LLC</td>
          </tr>

          <tr>
            <td><strong>Service URLs</strong></td>

            <td>
              `https://www.googletagmanager.com/`<br />
              `https://www.google-analytics.com/`
            </td>
          </tr>

          <tr>
            <td><strong>Data Sent</strong></td>

            <td>
              • Anonymous events (e.g., provider selection, payment completion rates)<br />
              • Merchant ID (not customer data)<br />
              • No personal customer data or transaction amounts
            </td>
          </tr>

          <tr>
            <td><strong>When</strong></td>
            <td>On checkout and cart pages when analytics is enabled</td>
          </tr>
        </tbody>
      </table>
    </div>

    <Steps>
      <Step title="Navigate to Settings">
        Go to **WooCommerce → Settings → Payments → CeyPay**
      </Step>

      <Step title="Disable Analytics">
        Uncheck **"Enable usage analytics"**
      </Step>

      <Step title="Save Changes">
        Click **Save changes** at the bottom of the page
      </Step>
    </Steps>
  </Card>

  <Card title="Facebook Pixel" icon="facebook">
    **Purpose**: Track checkout and purchase conversion events to measure payment gateway effectiveness.

    <div style={{ marginTop: "12px" }}>
      <table>
        <tbody>
          <tr>
            <td><strong>Service Provider</strong></td>
            <td>Meta Platforms, Inc.</td>
          </tr>

          <tr>
            <td><strong>Service URLs</strong></td>

            <td>
              `https://connect.facebook.net/`<br />
              `https://www.facebook.com/tr`
            </td>
          </tr>

          <tr>
            <td><strong>Data Sent</strong></td>

            <td>
              • PageView event on all pages<br />
              • InitiateCheckout event on checkout page<br />
              • Purchase event with order total and currency on order confirmation page
            </td>
          </tr>

          <tr>
            <td><strong>When</strong></td>
            <td>On checkout and order confirmation pages when analytics is enabled</td>
          </tr>
        </tbody>
      </table>
    </div>

    <Steps>
      <Step title="Navigate to Settings">
        Go to **WooCommerce → Settings → Payments → CeyPay**
      </Step>

      <Step title="Disable Analytics">
        Uncheck **"Enable usage analytics"**
      </Step>

      <Step title="Save Changes">
        Click **Save changes** at the bottom of the page
      </Step>
    </Steps>
  </Card>
</CardGroup>

## Data Privacy Summary

<AccordionGroup>
  <Accordion title="What customer data is collected?" icon="database">
    The plugin only sends order totals and currency information to CeyPay for payment processing. No personal customer information (names, emails, addresses) or payment credentials are transmitted to CeyPay servers.

    All customer data is processed by WooCommerce and remains on your server.
  </Accordion>

  <Accordion title="Is customer data shared with third parties?" icon="share-nodes">
    No. Customer personal information is not shared with any third-party services. Only order totals and merchant IDs are sent to CeyPay's payment API to generate QR codes.

    Optional analytics services (Google Analytics and Facebook Pixel) only receive anonymous event data if explicitly enabled by the merchant.
  </Accordion>

  <Accordion title="How is data secured?" icon="lock">
    All communication with CeyPay APIs uses HTTPS encryption (SSL/TLS). Webhook notifications are signed with HMAC-SHA256 signatures to prevent tampering and verify authenticity.

    See the [Webhooks](/integrations/wordpress/webhooks) documentation for technical details.
  </Accordion>

  <Accordion title="Can I disable analytics?" icon="toggle-on">
    Yes. Analytics features (Google Analytics and Facebook Pixel) are **disabled by default**. They only activate when you explicitly check "Enable usage analytics" in the plugin settings.

    To disable analytics at any time, go to WooCommerce → Settings → Payments → CeyPay and uncheck the option.
  </Accordion>

  <Accordion title="What about GDPR compliance?" icon="scale-balanced">
    The CeyPay plugin is designed with GDPR principles in mind:

    * Minimal data collection (only what's needed for payment processing)
    * No customer personal data sent to external services
    * Optional analytics require explicit opt-in
    * Transparent documentation of all external services

    You should still conduct your own GDPR compliance review based on your specific use case and jurisdiction.
  </Accordion>
</AccordionGroup>

***

## Need Help?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="envelope" href="mailto:support@ceypay.io">
    Have questions about data handling? Reach out to our support team.
  </Card>

  <Card title="Privacy Policy" icon="file-shield" href="https://ceypay.io/privacy">
    Read our full privacy policy for detailed information.
  </Card>
</CardGroup>