> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ceypay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with CeyPay integration, troubleshooting, and technical support.

export const WooCommerceDownload = ({hideDocs = false}) => {
  const [release, setRelease] = React.useState(null);
  const [isLoading, setIsLoading] = React.useState(true);
  const [error, setError] = React.useState(null);
  React.useEffect(() => {
    fetch('https://api.github.com/repos/CeyPay-io/woocommerce-plugin/releases/latest', {
      headers: {
        'Accept': 'application/vnd.github+json'
      }
    }).then(res => {
      if (!res.ok) throw new Error('Failed to fetch release');
      return res.json();
    }).then(data => {
      setRelease(data);
      setIsLoading(false);
    }).catch(err => {
      setError(err.message);
      setIsLoading(false);
    });
  }, []);
  const getDownloadUrl = () => {
    if (!release) return null;
    const zipAsset = release.assets.find(asset => asset.name.endsWith('.zip') && asset.name.includes('ceypay-payment-gateway'));
    return zipAsset?.browser_download_url || null;
  };
  const downloadUrl = getDownloadUrl();
  const version = release?.tag_name;
  return <div className="not-prose my-6 rounded-xl border border-zinc-200 dark:border-white/10 bg-zinc-50/50 dark:bg-zinc-900/30 p-4 backdrop-blur-sm">
<div className="flex flex-col sm:flex-row sm:items-center sm:justify-between gap-4">
<div className="flex items-center gap-3 min-w-0 flex-1">
<div className="w-10 h-10 flex items-center justify-center rounded-lg bg-[#1C6EF5] shrink-0">
<svg className="w-6 h-6 text-white" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg">
<path d="M21.469 6.825c.84 1.537 1.318 3.3 1.318 5.175 0 3.979-2.156 7.456-5.363 9.325l3.295-9.527c.615-1.54.82-2.771.82-3.864 0-.405-.026-.78-.07-1.11m-7.981.105c.647-.03 1.232-.105 1.232-.105.582-.075.514-.93-.067-.899 0 0-1.755.135-2.88.135-1.064 0-2.85-.15-2.85-.15-.585-.03-.661.855-.075.885 0 0 .54.061 1.125.09l1.68 4.605-2.37 7.08L5.354 6.9c.649-.03 1.234-.1 1.234-.1.585-.075.516-.93-.065-.896 0 0-1.746.138-2.874.138-.2 0-.438-.008-.692-.015C4.911 3.15 8.235 1.215 12 1.215c2.809 0 5.365 1.072 7.286 2.833-.046-.003-.091-.009-.141-.009-1.06 0-1.812.923-1.812 1.914 0 .89.513 1.643 1.06 2.531.411.72.89 1.643.89 2.977 0 .915-.354 1.994-.821 3.479l-1.075 3.585-3.9-11.61.001.014zM12 22.784c-1.059 0-2.081-.153-3.048-.437l3.237-9.406 3.315 9.087c.024.053.05.101.078.149-1.12.393-2.325.607-3.582.607M1.211 12c0-1.564.336-3.05.935-4.39L7.29 21.709C3.694 19.96 1.212 16.271 1.211 12M12 0C5.385 0 0 5.385 0 12s5.385 12 12 12 12-5.385 12-12S18.615 0 12 0z" />
</svg>
</div>
<div className="min-w-0 flex-1">
          <div className="flex items-center gap-2 flex-wrap">
            <h3 className="text-sm font-semibold text-zinc-900 dark:text-white m-0">
              WooCommerce Plugin
            </h3>
            {isLoading ? <span className="text-xs px-2 py-0.5 rounded bg-zinc-200 dark:bg-zinc-800 text-zinc-400 animate-pulse">
                ...
              </span> : version && <span className="text-xs px-2 py-0.5 rounded bg-[#1C6EF5]/10 text-[#1C6EF5] dark:text-[#5B9EFF] font-medium border border-[#1C6EF5]/20">
                {version}
              </span>}
          </div>
<p className="text-xs text-zinc-500 dark:text-zinc-400 m-0 truncate">
Accept crypto payments on WooCommerce
</p>
</div>
</div>
      <div className="flex gap-2 w-full sm:w-auto shrink-0">
        {downloadUrl && !isLoading && <a href={downloadUrl} download className={`inline-flex items-center justify-center gap-1.5 h-8 bg-[#1C6EF5] px-3 py-1 text-xs font-medium text-white hover:bg-[#1557C3] rounded-lg no-underline transition-colors ${hideDocs ? 'w-full' : 'flex-1'}`}>
            <svg className="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor">
              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M4 16v1a3 3 0 003 3h10a3 3 0 003-3v-1m-4-4l-4 4m0 0l-4-4m4 4V4" />
            </svg>
            Download
          </a>}
        {!hideDocs && <a href="/integrations/wordpress/quickstart" className="inline-flex items-center justify-center gap-1.5 h-8 border border-zinc-300 dark:border-white/20 bg-white/50 dark:bg-white/5 px-3 py-1 text-xs font-medium text-zinc-900 dark:text-white hover:bg-white dark:hover:bg-white/10 rounded-lg no-underline transition-colors flex-1">
            <svg className="w-3.5 h-3.5" fill="none" viewBox="0 0 24 24" stroke="currentColor">
              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z" />
            </svg>
            Docs
          </a>}
</div>
</div>
</div>;
};

export const GithubRepoCard = ({title, githubUrl}) => {
  return <a href={githubUrl} target="_blank" rel="noopener noreferrer" className="mb-4 flex items-center rounded-lg bg-zinc-900 p-4 text-white transition-all hover:bg-zinc-800">
      <div className="flex w-full items-center gap-3">
        <svg height="24" width="24" className="flex-shrink-0 dark:fill-white" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg">
          <path fill="currentColor" fillRule="evenodd" d="M8 0C3.58 0 0 3.58 0 8c0 3.54 2.29 6.53 5.47 7.59.4.07.55-.17.55-.38 0-.19-.01-.82-.01-1.49-2.01.37-2.53-.49-2.69-.94-.09-.23-.48-.94-.82-1.13-.28-.15-.68-.52-.01-.53.63-.01 1.08.58 1.23.82.72 1.21 1.87.87 2.33.66.07-.52.28-.87.51-1.07-1.78-.2-3.64-.89-3.64-3.95 0-.87.31-1.59.82-2.15-.08-.2-.36-1.02.08-2.12 0 0 .67-.21 2.2.82.64-.18 1.32-.27 2-.27.68 0 1.36.09 2 .27 1.53-1.04 2.2-.82 2.2-.82.44 1.1.16 1.92.08 2.12.51.56.82 1.27.82 2.15 0 3.07-1.87 3.75-3.65 3.95.29.25.54.73.54 1.48 0 1.07-.01 1.93-.01 2.2 0 .21.15.46.55.38A8.013 8.013 0 0016 8c0-4.42-3.58-8-8-8z" />
        </svg>

        <div className="flex min-w-0 flex-grow flex-col">
          <span className="truncate text-base font-medium">{title}</span>
          <span className="truncate text-xs text-zinc-400">{githubUrl}</span>
        </div>

        <svg className="h-5 w-5 flex-shrink-0 text-zinc-400" fill="none" viewBox="0 0 24 24" stroke="currentColor">
          <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M9 5l7 7-7 7" />
        </svg>
      </div>
    </a>;
};

export const TelegramBanner = () => <div className="not-prose my-6 rounded-xl border border-zinc-200 dark:border-white/10 bg-zinc-50/50 dark:bg-zinc-900/30 p-4 backdrop-blur-sm">
    <div className="flex flex-col sm:flex-row sm:items-center sm:justify-between gap-4">
      <div className="flex items-center gap-3 min-w-0 flex-1">
        <img src="/images/assets/Logo_Symbol.svg" alt="CeyPay Telegram" className="w-10 h-10 rounded-full object-cover shrink-0" />
        <div className="min-w-0 flex-1">
          <h3 className="text-sm font-semibold text-zinc-900 dark:text-white m-0 truncate">
            Join our Telegram Discussion
          </h3>
          <p className="text-xs text-zinc-500 dark:text-zinc-400 m-0 truncate">
            CeyPay Discussion Group | Official
          </p>
        </div>
      </div>
      <a href="https://t.me/+ZKEDnOf0z-NkNDll" target="_blank" className="inline-flex items-center justify-center gap-1.5 h-8 border border-zinc-300 dark:border-white/20 bg-white/50 dark:bg-white/5 px-3 py-1 text-xs font-medium text-zinc-900 dark:text-white hover:bg-white dark:hover:bg-white/10 rounded-lg no-underline transition-colors shrink-0 w-full sm:w-auto">
        <svg className="w-3.5 h-3.5 fill-[#1C6EF5]" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
          <path d="M12 0C5.373 0 0 5.373 0 12s5.373 12 12 12 12-5.373 12-12S18.627 0 12 0m5.894 8.221-1.97 9.28c-.145.658-.537.818-1.084.508l-3-2.21-1.446 1.394a.76.76 0 0 1-.6.295h-.005l.213-3.054 5.56-5.022c.24-.213-.054-.334-.373-.121L8.32 13.617l-2.96-.924c-.64-.203-.658-.64.135-.954l11.566-4.458c.538-.196 1.006.128.832.941z" />
        </svg>
        Join Group
      </a>
    </div>
  </div>;

This page outlines CeyPay's support channels, available resources, and policies. Learn how to access support based on your needs.

## Support Channels

The support channels available to you depend on your usage of CeyPay.

| Support Channels                                                     | All Merchants |
| :------------------------------------------------------------------- | :-----------: |
| <Icon icon="envelope" /> [Email](#email-support)                     |       ✓       |
| <Icon icon="book" /> [Documentation](#documentation)                 |       ✓       |
| <Icon icon="messages" /> [Telegram Discussion](#telegram-discussion) |       ✓       |

## Email Support

**Primary support email:** [support@ceypay.io](mailto:support@ceypay.io)

### What to Include

To help us resolve your issue quickly, please include:

1. **Merchant ID** (if applicable)
2. **Error messages** or screenshots
3. **Steps to reproduce** the issue
4. **Expected vs actual** behavior
5. **Environment**: WordPress version, PHP version, plugin version

## Documentation

Comprehensive documentation is available for all users:

<CardGroup cols={2}>
  <Card title="WordPress Plugin" icon="wordpress" href="/integrations/wordpress/introduction">
    Installation, configuration, and troubleshooting guides
  </Card>

  <Card title="API Reference" icon="code" href="/api/v1/quickstart">
    Complete API documentation with interactive playground
  </Card>

  <Card title="Getting Started" icon="book" href="/introduction">
    Step-by-step integration guides and best practices
  </Card>

  <Card title="FAQ" icon="question" href="/guides/faq">
    Common questions and answers
  </Card>
</CardGroup>

## GitHub

Report bugs and request features on GitHub:

<GithubRepoCard title="CeyPay WordPress Plugin" githubUrl="https://github.com/CeyPay-io/woocommerce-plugin" />

* **Bug Reports**: [Create an issue](https://github.com/CeyPay-io/woocommerce-plugin/issues)
* **Security Issues**: Email [support@ceypay.io](mailto:support@ceypay.io) directly

<Warning>
  **Do not** post sensitive information (API keys, merchant IDs, customer data)
  in public GitHub issues.
</Warning>

## WooCommerce Plugin

Download the latest version of the CeyPay WooCommerce plugin to start accepting crypto payments on your WordPress store.

<WooCommerceDownload />

For installation instructions and configuration guides, visit the [WordPress Plugin Documentation](/integrations/wordpress/introduction).

## Telegram Discussion

Join our community discussion group for real-time support and discussions. The place to talk all things CeyPay:

* <Icon icon="arrow-right-arrow-left" /> **Crypto in → LKR out discussions** —
  Payment flows, conversion rates, and settlement
* <Icon icon="store" /> **Merchant onboarding, use cases, and feedback** — Share
  experiences and best practices
* <Icon icon="wrench" /> **Product updates, bugs, and feature ideas** — Stay
  updated and help shape the product
* <Icon icon="globe" /> **Payments, regulation, and real-world adoption** —
  Industry insights and compliance

<TelegramBanner />

<Note>
  For sensitive issues (API keys, security concerns), please use email support
  instead.
</Note>

## Self-Service Resources

### Troubleshooting Guides

Before contacting support, check our troubleshooting resources:

* [WordPress Plugin Troubleshooting](/integrations/wordpress/troubleshooting)
* [API Error Codes](/api/v1/errors)
* [Webhook Integration Guide](/api/v1/webhooks)
* [Rate Limiting](/api/v1/rate-limits)

### Developer Tools

* **API Playground**: Test endpoints directly in the [API Reference](/api/v1/quickstart)
* **Test Mode**: Simulate payments without real transactions
* **Webhook Logs**: View webhook delivery history in merchant dashboard
* **Audit Logs**: Track API key usage and changes

## Changes to Support Policy

We reserve the right to modify this support policy at any time. Changes will be effective immediately upon posting. Continued use of CeyPay services after modifications constitutes acceptance of the updated policy.

**Last updated:** February 5, 2026

***

## Quick Links

<CardGroup cols={3}>
  <Card title="Email Support" icon="envelope" href="mailto:support@ceypay.io">
    [support@ceypay.io](mailto:support@ceypay.io)
  </Card>

  <Card title="Report a Bug" icon="bug" href="https://github.com/CeyPay-io/woocommerce-plugin/issues">
    GitHub Issues
  </Card>

  <Card title="Documentation" icon="book" href="/introduction">
    Browse Docs
  </Card>
</CardGroup>