Support Channels
The support channels available to you depend on your usage of CeyPay.| Support Channels | All Merchants |
|---|---|
| ✓ | |
| Documentation | ✓ |
| Telegram Discussion | ✓ |
Email Support
Primary support email: [email protected]What to Include
To help us resolve your issue quickly, please include:- Merchant ID (if applicable)
- Error messages or screenshots
- Steps to reproduce the issue
- Expected vs actual behavior
- Environment: WordPress version, PHP version, plugin version
Documentation
Comprehensive documentation is available for all users:WordPress Plugin
Installation, configuration, and troubleshooting guides
API Reference
Complete API documentation with interactive playground
Getting Started
Step-by-step integration guides and best practices
FAQ
Common questions and answers
GitHub
Report bugs and request features on GitHub:- Bug Reports: Create an issue
- Security Issues: Email [email protected] directly
WooCommerce Plugin
Download the latest version of the CeyPay WooCommerce plugin to start accepting crypto payments on your WordPress store. For installation instructions and configuration guides, visit the WordPress Plugin Documentation.Telegram Discussion
Join our community discussion group for real-time support and discussions. The place to talk all things CeyPay:- Crypto in → LKR out discussions — Payment flows, conversion rates, and settlement
- Merchant onboarding, use cases, and feedback — Share experiences and best practices
- Product updates, bugs, and feature ideas — Stay updated and help shape the product
- Payments, regulation, and real-world adoption — Industry insights and compliance
For sensitive issues (API keys, security concerns), please use email support
instead.
Self-Service Resources
Troubleshooting Guides
Before contacting support, check our troubleshooting resources:Developer Tools
- API Playground: Test endpoints directly in the API Reference
- Test Mode: Simulate payments without real transactions
- Webhook Logs: View webhook delivery history in merchant dashboard
- Audit Logs: Track API key usage and changes