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Report Suspicious Activity

CeyPay is committed to maintaining a safe and secure payment environment for all merchants and customers. If you encounter fraudulent activity, abuse, or suspicious transactions, please report it immediately.

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What to Report

Fraudulent Transactions

Report unauthorized or suspicious payment activities on your account.

Phishing Attempts

Report fake emails, websites, or messages claiming to be from CeyPay.

Account Compromise

Report if you believe your merchant account has been accessed without authorization.

Policy Violations

Report merchants or users violating CeyPay’s terms of service.

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How to Report

1

Gather Information

Collect all relevant details about the incident:
  • Transaction IDs
  • Timestamps
  • Merchant or customer information
  • Screenshots or evidence
  • Description of the issue
2

Contact Support Immediately

Email our security team at [email protected] with the subject line “ABUSE REPORT”.Include all gathered information in your email.
3

Follow Up

Our security team will acknowledge your report within 24 hours and provide a case reference number.
4

Investigation

We’ll investigate the matter and take appropriate action. We may contact you for additional information.
Urgent Security Issues: If you believe there’s an immediate security threat or ongoing fraud, call our emergency hotline for immediate assistance.

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What Happens Next?

  1. Acknowledgment: We’ll confirm receipt of your report within 24 hours
  2. Investigation: Our security team reviews the incident
  3. Action: Appropriate measures are taken (account suspension, law enforcement notification, etc.)
  4. Resolution: You’ll be notified of the outcome

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Types of Abuse

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Merchant Abuse

  • Selling prohibited goods or services
  • Processing fraudulent transactions
  • Chargebacks fraud
  • Money laundering activities

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Customer Abuse

  • Stolen payment credentials
  • Unauthorized access attempts
  • Social engineering attacks
  • Chargeback abuse

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Technical Abuse

  • API abuse or rate limiting violations
  • Webhook manipulation
  • System penetration attempts
  • Data scraping

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Privacy & Confidentiality

All abuse reports are handled with strict confidentiality. Your identity will be protected, and information will only be shared as necessary for investigation or with law enforcement if required.

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Contact Information

Security Team

Email: [email protected] Subject: ABUSE REPORT - [Brief Description] Response Time: Within 24 hours
For general support inquiries unrelated to abuse or security, please contact [email protected] instead.

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Prevention Tips

  • Use strong, unique passwords
  • Enable two-factor authentication
  • Never share your API keys or webhook secrets
  • Regularly review your transaction logs
  • CeyPay will never ask for your password via email - Always check sender email addresses carefully - Visit ceypay.io directly instead of clicking email links - Report suspicious emails immediately
  • Set up transaction alerts
  • Review your dashboard regularly
  • Report any unfamiliar transactions immediately
  • Keep records of all settlements
CeyPay cooperates fully with law enforcement agencies. Fraudulent activity may be reported to appropriate authorities and could result in criminal prosecution.